Services

ProActive Maintenance

ProActive Care is our unique, cost-effective plan that gives our core clients—small and medium businesses—the IT security and services that are usually reserved for larger companies.

Our engineers will come to your site to resolve any technical issues and maintain your technical environment before problems arrive. This service is the equivalent of having your own IT department for a fraction of the cost.

With ProActive Care, you receive our lowest rates by scheduling our consultants in advance.

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How ProActive Care Works

Network Assessment: During this initial step, ITeck Solutions examines and documents your IT network and issues a thorough report on your current network situation. Next, we provide solutions to making your system more efficient and stable while addressing any chronic issues or problems you have encountered with your system.

Network Stabilization: After determining and reporting the state of your environment, our team will act upon an agreed upon stabilization plan to put your network in stable and working order.

ProActive Care: ITeck Solutions will assign one of our consultants to your account. You can count on your personal primary consultant to be at your office on the same day, whether you use our weekly, semimonthly, or monthly service plan. Each visit is billed at our lowest rate for your service level.

On-Call Care: For time-sensitive tasks and emergencies, we provide an on-call service available 24 hours a day, 7 days a week at a predetermined service rate.

Projects: IT project costs will be estimated on an individual project basis.

What Happens During Our Regularly-Scheduled Visits?

Your company will benefit from regularly scheduled visits to address all of your IT support needs, regular maintenance to reduce inconvenient down time and costly computer emergencies, and maximized productivity of your technology investment.

During our scheduled visits, we can:

Address all pending IT issues and needs upon arrival
Complete PC, performance, and data integrity tasks
Perform contingency protection tasks
Ensure computer standards are met
Complete computer security tasks
Handle network administration tasks

What We Offer

Recruitment Assistance

ITeck Solutions understands that some companies need a full-time, on-site IT employee or department but may not have the resources to locate personnel or skillset to properly screen and interview for that position. ITeck Solutions can help assure that the personnel you hire are right for your needs. ITC recruiting staff can help locate the personnel with the skills you require. Our prescreening process will save you valuable time.

Upon finding suitable candidates, either with our recruiting service or with your own resources, ITeck can assist in the interview process with thorough technical questioning. Thanks to our experience, we know the questions needed to quickly determine technical ability and the personality necessary for offering the type of service you want from your internal IT department.

ITeck recruiting and interviewing services may be used jointly or separately to suit your needs.

Policy Composition

Good business is based on good policy and procedures. With our policy composition services, ITeck Solutions can help your business develop and implement the technology policies needed to provide a secure and stable network and reduce liability. With a comprehensive technology policy in place, your employees will know your positions on issues that affect the company and topics like software piracy, Internet usage, use of personal devices and proprietary information. We can also help you document best practice methodologies for a more efficient and streamlined IT environment.

ITeck Solutions will work with your staff to determine your policy needs. Like our IT documentation service, our policies and procedures can be scaled to your specific situation. All policies and procedures that we create are custom-designed for your company, and you will never be given generic policies that aren’t a good fit for your business or your industry.

Anti-Spam Services

Our spam blocker engine will increase office productivity and filter spam out of your life. The multi-level filtering solution is guaranteed to stop spam and deliver your important emails. Using our massive database of spam profiles, we can block spam more accurately than other anti-spam programs. We can even predict what new spam campaigns will look like! Our analysts also monitor and block brand new incoming threats 24 hours per day, every day of the year.

Web Design

Today, a web presence is an integral part of the business world. But, with an endless amount of possibilities, it’s often confusing to know just what needs to be done. Working with ITeck Solutions can give you the strength of a proven full-service technology integrator with the close collaboration of a smaller shop.

Phone: (301) 929-1852
Toll Free: (866) 483-2544

info@itecksolutions.com

Downtown DC Offices
1020 19th Street NW, Suite 200
Washington, DC 20036

Maryland Offices
2275 Research Blvd., Suite 500
Rockville, MD 20850

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