Careers at ITeck

IT Service Desk Consultant

Location: Remote, Washington DC Metro

ITECK Solutions, established in 2004, has a new opportunity to support growth and existing clients. ITECK Solutions is a trusted MSP to small and medium businesses to provide products and services that enable them to achieve a competitive advantage in their industry.

IT Service Desk Consultant will provide comprehensive outsourced IT services for small to medium businesses (10 to 100 nodes) ranging from first-tier helpdesk support to network administration. In addition to maintenance, consultants enhance enterprise operations by recommending and implementing new technology systems and applications.

Typical Week:
The work week is Monday through Friday during normal business hours and consists of two four-hour onsite appointments each day in the greater Washington DC metro area.

Consultant will resolve helpdesk items such as troubleshooting end user issues, setting up new workstations, or researching and implementing new applications or services to address client needs.

Consultant is responsible for maintaining the network infrastructure including routine maintenance of servers, installing critical updates and patches, reviewing and testing backups, and monitoring the general health of the network.

In addition to the hands-on maintenance, the IT Consultant is expected to review the client’s business needs and workflow process to provide project recommendations on how technology may enhance their job functions or increase productivity. This includes evaluating the current infrastructure such as servers, workstations, and equipment to determine when replacements and upgrades are in order. The consultant will be expected to propose, manage, and implement these projects, upgrades, and migrations.

Duties:

• Regular reoccurring visits to SMBs, maintaining their existing IT infrastructure (servers, workstations, firewalls, etc.), addressing any helpdesk needs, maintaining various backup solutions, and providing consultation on improving the client’s IT environment.
• Recommend, manage, and implement IT projects such as network infrastructure design and builds, server and cloud-based service migrations, and firewall installations.
• Manage and resolve disaster recovery situations such as down servers.
• Technical writing including network audits, IT policy development, and disaster recovery / business continuity planning.
• Build and maintain client relationships.

Technical Skill Required:
Qualifications:

• Bachelor’s Degree in Information Systems or related field preferred.
• 2-5 years of experience working with IT Service Request systems as a technical support specialist.
• Ability to install, configure, and provide technical support for MS Windows Server 2019 and MS Exchange Server in a Windows Active Directory environment.
• Ability to administer Office 365 / Google Workspace services.
• Ability to support and troubleshoot end-user desktop operating systems.
• Configuration and management of firewall appliances (Cisco, FortiGate, WatchGuard).
• Ability to quickly resolve problems.
• Working effectively with minimal supervision.
• Must maintain and create procedures, technical support documentation, and knowledge base documents.
• Exceptional customer service skillset and related experience.
• A proactive as well as a detail- and results-driven orientation, accompanied by a high degree of professionalism and strong work ethic.
• Friendly, positive personality.
• Excellent interpersonal and professional communication skills; verbal, written, face-to-face, and over the phone with customers and all levels of staff and management
• A fast learner who thinks quickly on his/her feet and can adapt to a dynamic work environment
• Ability to travel to customer sites in the Washington DC metro area

Additional Skills Required:

• Strong customer service and client management skills. Technical writing for network audits, IT policy composition, disaster recovery planning, and project proposals.
• Office 365 SharePoint administration; VM Ware and / or Hyper-V design and support; Network security auditing with vulnerability and penetration testing; Mac OS X desktop support.

Bonus Skills:

• Simple web design
• Access and / or SQL administration
• Telephony
• Any certifications

If interested, please send resume to recruiter@itecksolutions.com.

Sign up for our newsletter